Below you’ll find answers to the most common questions about our products, orders and service. If you can’t find what you’re looking for, feel free to contact us — we’re always happy to help.
Merdove is a premium kitchenware brand founded by former chefs Antoine & Élodie. Every product is designed from real kitchen experience, focusing on quality, durability and timeless design.
Where is Merdove based?
Merdove is a registered business in the USA. Chamber of Commerce (KvK): 99266695
How can I contact customer service?
Our customer service is available by email. 📩 info@merdove.com We aim to respond within 24 hours on business days.
Do you have a physical store?
Currently, we do not have a physical store. However, we do offer free shipping and free returns, so you can try our products risk-free.
2. Product Questions
Are Merdove products professionally tested?
Yes. All Merdove products are carefully selected and tested to meet high standards for performance, safety and durability.
Are your products suitable for daily use?
Absolutely. Our products are designed for everyday kitchens — whether you cook occasionally or daily.
Do your products come with a warranty?
Yes. All products are covered by a standard warranty against manufacturing defects. If you experience an issue, please contact info@merdove.com.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), Google and Apple Pay.
Is my payment information secure?
Yes. All payments are processed through encrypted and secure payment systems to protect your data.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Orders are delivered within 3–5 business days after processing.
Do you ship internationally?
Yes, we ship to multiple countries. Shipping options and costs are shown at checkout.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please refer to our shipping policy for more details.
How can I track my order?
Once your order has been shipped, you will receive a tracking number by email.
5. Returns & Refunds
What is your return policy?
You may return your order within 14 days of delivery, provided the item is unused and in its original condition.
Are sale items eligible for return?
❌ No. Items purchased during a sale are non-returnable.
How do I start a return?
To request a return, please email info@merdove.com with your order number and reason for return.
6. Contact Questions
How can I reach customer support?
📩 info@merdove.com We strive to answer all inquiries within 24 hours on business days.
